BLOG
News from the platform.
Product updates, engineering stories and where Plenix is heading — written by the team building it.
Plenix 2026.10.3 — SLA clocks that pause, resume and reopen the way your desk works
Tickets waiting on a customer or a supplier now stop their SLA clock automatically, and the time on hold is given back as working time when work resumes. Reopened tickets reopen their resolution target, and the countdown freezes while a ticket is on hold.
Plenix 2026.10.2 — Account managers, automatic ticket requesters and clearer SLAs
Give every client a named account manager and see each person's book of clients. Tickets from email, the portal, the device agent and the chatbot now add their requester and CRM contact automatically. SLA timers on business-hours policies are easier to read, and security alert routing is easier to set up.
Tickets by Email, Done Right
Point your own support domain at Plenix and get every reply landing back in the right ticket, automatically — plus the threading bug we found and fixed along the way.