SLA-driven tickets that resolve faster and bill automatically.
A full helpdesk with SLA enforcement, automation rules, shared inboxes, and a client portal. Tickets link to companies, devices, and time entries so nothing is ever billed late.
SUB-MODULES
Flexible ticket queue with priority triage, CC support, and full conversation history.
Response and resolution targets that auto-escalate when breached.
Rule-based automation that routes, assigns, and acts on tickets without manual work.
A public-facing help centre and internal wiki — articles that actually get found.
Branded self-service portal where clients raise tickets, pay invoices, and view devices.
Shared inboxes that turn inbound emails into tickets automatically.
Scheduled maintenance and compliance tasks that auto-create on a schedule.
MODULE CONNECTIONS
Data flows between modules automatically — no manual exports, no copy-paste, no middleware.
Alert → auto-ticket (P1 in under 3s)
View module →Ticket history linked to company record
View module →Time entries on tickets auto-bill
View module →On-site visits added to engineer calendar
View module →AI classifies & triages new tickets
View module →Ticket creates linked project task
View module →REAL-WORLD WORKFLOWS
Device goes critical. Ticket created, assigned, and client notified automatically.
CPU hits 98% for 60 seconds — alert rule triggers
Automation creates P1 ticket, links device, sets SLA timer
Round-robin assignment to on-call engineer; email + push sent
AI runs diagnostic playbook, posts findings as internal note
Engineer logs time on ticket → auto-appended to next invoice
QUESTIONS
A full helpdesk with SLA enforcement, automation rules, shared inboxes, and a client portal. Tickets link to companies, devices, and time entries so nothing is ever billed late.
Service Desk & Ticketing covers Tickets, SLA Policies, Automations, Knowledge Base, Client Portal, Email Hub, Recurring Tickets. Flexible ticket queue with priority triage, CC support, and full conversation history.
Service Desk & Ticketing is included in every Plenix Cloud plan, starting with Starter. See the pricing page for current prices.
Yes. Service Desk & Ticketing runs on the same database as every other Plenix Cloud module, so it shares records with Monitoring & RMM, CRM, Billing, Calendar, AI Autonomy, ERP & Projects without exports, imports or third-party connectors.