AI that acts — classifies tickets, runs diagnostics, and takes approved actions.
Plenix AI doesn't just suggest — it acts. Within seconds of a ticket arriving, AI classifies it, locates the affected device, runs a diagnostic playbook, and posts a triage note with suggested next steps. All under a policy engine you control.
SUB-MODULES
AI classifies every new ticket, assigns severity, and posts a triage note before an engineer opens it.
Pre-built and custom diagnostic scripts run automatically when a ticket matches a pattern.
Define exactly what AI is allowed to do — and require approval for everything else.
Ask anything about your data in plain English. Draft ticket replies. Summarise entities.
AI chatbot on your client portal and knowledge base that deflects tickets before they reach an engineer.
MODULE CONNECTIONS
Data flows between modules automatically — no manual exports, no copy-paste, no middleware.
AI triage note posted on every new ticket
View module →Device telemetry feeds AI playbook execution
View module →AI semantic search across document vault
View module →AI summarises company & deal context
View module →REAL-WORLD WORKFLOWS
Zero-touch from ticket open to diagnosis complete.
Engineer or client submits ticket describing an issue
AI classifies ticket category and severity with 91% accuracy
Affected device identified from ticket text → RMM agent queried
Matching diagnostic playbook executes on device via RMM
Findings + suggested next steps posted to ticket as internal note
QUESTIONS
Plenix AI doesn't just suggest — it acts. Within seconds of a ticket arriving, AI classifies it, locates the affected device, runs a diagnostic playbook, and posts a triage note with suggested next steps. All under a policy engine you control.
AI Autonomy covers Ticket Triage, Diagnostic Playbooks, Policy Engine, AI Assistant, Support Chatbot. AI classifies every new ticket, assigns severity, and posts a triage note before an engineer opens it.
AI Autonomy is included in the Enterprise plan. Every plan starts with a 30-day free trial. See the pricing page for current prices.
Yes. AI Autonomy runs on the same database as every other Plenix Cloud module, so it shares records with Ticketing, Monitoring, Documents, CRM without exports, imports or third-party connectors.