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Device Monitoring & RMM

Real-time visibility across every device you manage β€” alerts, patches, remote access.

The full RMM stack: agent-based device monitoring, automated patch management, remote scripting, and RDP β€” all integrated with ticketing and AI triage so nothing slips through.

10
Sub-modules
5
Module integrations
60
Features

SUB-MODULES

Everything inside Device Monitoring & RMM.

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Device Monitoring

Real-time CPU, RAM, disk, and network metrics for every managed device.

  • βœ“CPU, RAM, disk, network monitoring
  • βœ“Threshold-based alert rules
  • βœ“Online/offline status
  • βœ“Process monitoring
  • βœ“Service health checks
  • βœ“Custom alert conditions
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Alert Engine

Multi-stage alert rules that auto-escalate and create tickets without human intervention.

  • βœ“Alert severity levels (info/warning/critical)
  • βœ“Auto-ticket creation on critical alerts
  • βœ“Alert suppression during maintenance windows
  • βœ“Alert acknowledgement & snooze
  • βœ“Alert history & trend reports
  • βœ“Alert routing by device group or company
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Patch Management

Deploy OS and application patches with scheduling, approval, and compliance reporting.

  • βœ“Windows Update management
  • βœ“Patch approval workflows
  • βœ“Scheduled deployment windows
  • βœ“Patch compliance dashboard
  • βœ“Rollback support
  • βœ“Software vulnerability alerting
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Remote Scripting

Execute PowerShell and batch scripts across one or many devices simultaneously.

  • βœ“Script library with version control
  • βœ“One-device and bulk deployment
  • βœ“Scheduled script execution
  • βœ“Script output & error capture
  • βœ“Pre-built script catalogue
  • βœ“Script result notification
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Remote Desktop (RDP)

In-browser RDP sessions to any managed Windows device β€” no VPN needed.

  • βœ“Browser-based RDP via agent
  • βœ“Session audit log
  • βœ“File transfer during session
  • βœ“Multi-monitor support
  • βœ“Connection history
  • βœ“Session recording (optional)
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SSL Certificates

Track SSL expiry across all domains and get alerts before anything lapses.

  • βœ“Certificate expiry monitoring
  • βœ“90/30/7-day alerts
  • βœ“Certificate chain validation
  • βœ“Renewal reminder notifications
  • βœ“Multi-domain support
  • βœ“Certificate details export
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Network Maps

Auto-discovered topology map of every device and its relationships.

  • βœ“Layer 2/3 auto-discovery
  • βœ“Device relationship visualisation
  • βœ“NOC dashboard view
  • βœ“Topology snapshot history
  • βœ“Impact analysis (what breaks if X fails)
  • βœ“Network map export
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Software Inventory

Software installed on every device β€” licence compliance in one view.

  • βœ“Installed software cataloguing
  • βœ“Version tracking
  • βœ“Unexpected software alerts
  • βœ“Licence count vs installed count
  • βœ“Software removal via script
  • βœ“Software inventory export
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Backup Jobs

Monitor backup job status and get alerted when jobs fail.

  • βœ“Backup job status tracking
  • βœ“Failure alert and auto-ticket
  • βœ“Backup schedule overview
  • βœ“Last successful backup indicator
  • βœ“Retention policy notes
  • βœ“Backup provider agnostic (read-only status)
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Printer Fleet

Toner levels, page counts, and printer billing β€” fully integrated with accounting.

  • βœ“Toner level monitoring
  • βœ“Page count tracking (monthly billing)
  • βœ“Low toner alerts (configurable %)
  • βœ“Toner fulfillment requests
  • βœ“Fleet overview dashboard
  • βœ“Printer billing by page count auto-invoiced

REAL-WORLD WORKFLOWS

See it in action.

LIVE FLOW

Alert β†’ AI Triage β†’ Resolution

From device spike to resolved ticket without manual steps.

1
MonitoringAlert fires

CPU threshold breached for 60 seconds; critical alert created

2
TicketingTicket auto-created

P1 ticket linked to device and company; SLA timer starts

3
AI AutonomyTriage runs

AI runs diagnostic playbook on device; posts findings to ticket

4
RMMScript executed

Remediation script deployed from library to resolve the issue

5
TicketingTicket closed

Engineer confirms fix; CSAT sent to client; time billed