The short version
01This website
The Plenix marketing site is a static, server-rendered site. It does not set cookies, does not run Google Analytics or any other third-party analytics, does not embed advertising or social tracking pixels, and does not build a profile of you.
To understand which pages are useful we run Plausible Community Edition, an open-source analytics tool, on our own server at analytics.plenix.cloud (hosted with IONOS, our existing infrastructure provider). No data goes to Plausible the company or anyone else. When a page loads it sends one request with the page address (query strings stripped, except campaign utm_ tags), the referring site, and your browser type and screen size. Your IP address is used for a moment to work out your country and a daily visitor count, then discarded: Plausible stores only a hash that changes every 24 hours, so visits cannot be linked across days or traced back to you. Nothing is written to or read from your device, and there is no cookie, fingerprint or cross-site identifier.
Our web server keeps standard access logs — IP address, timestamp, page requested, browser type — which we use to keep the site up and to investigate abuse. Those are described in the Privacy Policy, and are not cookies.
02The sales chat
If you open the chat widget, it stores one value in your browser’s session storage so your conversation survives a page navigation.
| Name | Type | Purpose | Lifetime |
|---|---|---|---|
| px_chat_token | Session storage | Identifies your chat conversation so replies reach the right window. | Deleted when you close the tab. |
Session storage is not a cookie: it is never sent to a server automatically, it is not readable across sites, and your browser discards it when the tab closes. It is set only when you open the chat, not on page load.
03Inside the platform
Signed-in use of the Plenix application at your own subdomain requires cookies that are strictly necessary to deliver a service you have asked for.
| Purpose | Why it is necessary |
|---|---|
| Session and authentication | Keeps you signed in and bound to the correct tenant between requests. Without it you would be signed out on every page. |
| Security tokens | Protects against cross-site request forgery, so a third-party site cannot act as you. |
| Interface preferences | Remembers choices you make, such as theme and layout, so you do not set them again on each visit. |
These are first-party, are not used to track you across other websites, and are not shared with advertisers. The platform counts page views with the same self-hosted, cookieless analytics as this website. Record IDs and access tokens are removed from page addresses before anything is sent, and embeddable widgets that run on other people’s websites are never counted. Customers who embed Plenix features on their own sites — a booking page, a lead form, a chatbot — are responsible for their own cookie notice on the site doing the embedding.
04Why there is no consent banner
Regulation 6 of the Privacy and Electronic Communications Regulations 2003 requires consent before storing information on a user’s device — but exempts storage that is strictly necessary to provide a service the user has requested.
- On this website we store nothing at all, so no consent is required and none is asked for.
- Our analytics neither stores information on your device nor reads anything from it, so regulation 6 does not apply to it. It processes no data that identifies you. Our lawful basis for the aggregate statistics is legitimate interests, explained in the Privacy Policy.
- The chat token is set only when you actively open the chat, to deliver that conversation, and falls within the strictly-necessary exemption.
- Platform session cookies are strictly necessary to keep you signed in to a service you have asked for.
If we ever introduce cookies or any other non-essential storage, including analytics that stores anything on your device, we will ask for your consent first. Refusing will be as easy as accepting, and this page will say so before it happens.
05Your control
- Every major browser lets you view, block and clear cookies and site data from its settings.
- Clearing site data will sign you out of the platform. It will not otherwise affect the marketing site, which stores nothing.
- Blocking strictly-necessary storage will prevent you from signing in — there is no way around that, because it is what keeps a session attached to you.
- To leave out of our visitor counts, block analytics.plenix.cloud with any content blocker. You can also run
localStorage.plausible_ignore = "true"in your browser console on our site. That sets the one value you choose to store, and the analytics checks it before sending anything.
Questions about this policy: privacy@plenix.cloud.