Shared mailboxes that turn into tickets — not a second inbox to forget about.
Connect the mailboxes your clients already email. Plenix polls them, threads the conversation, and converts anything that needs work into a ticket with the client already attached. Replies go back out from the same address.
SUB-MODULES
One click — or one rule — turns an email thread into a tracked ticket, matched to the right company.
Consistent outbound email without anyone rewriting the same reply for the fifth time.
Every transactional email the platform sends, from one auditable place.
MODULE CONNECTIONS
Data flows between modules automatically — no manual exports, no copy-paste, no middleware.
Email thread → ticket, replies threaded back
View module →Sender matched to company & contact record
View module →Invoices & payment reminders sent out
View module →Inbound email as an automation trigger
View module →Form submission notifications
View module →REAL-WORLD WORKFLOWS
The most common path in a service business, with nothing typed twice.
Client emails support@ — poller picks it up and threads it
Address matched to an existing company and contact in CRM
Thread becomes a ticket with history and attachments attached
Engineer replies from the ticket — client sees it from support@
Logged time flows to the next invoice for that company
QUESTIONS
Connect the mailboxes your clients already email. Plenix polls them, threads the conversation, and converts anything that needs work into a ticket with the client already attached. Replies go back out from the same address.
Email Hub covers Shared Mailboxes, Email → Ticket, Templates & Signatures, Outbound Delivery. Connect support@, accounts@ or any IMAP mailbox and work it as a team instead of forwarding to each other.
Email Hub is included in every Plenix Cloud plan, starting with Starter. See the pricing page for current prices.
Yes. Email Hub runs on the same database as every other Plenix Cloud module, so it shares records with Ticketing, CRM, Accounting, Automation, Forms without exports, imports or third-party connectors.
WHO USES EMAIL HUB