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Showing posts taggedslaclear

1 October 2026·The Plenix Teamrelease-notesticketingsla

Plenix 2026.10.3 — SLA clocks that pause, resume and reopen the way your desk works

Tickets waiting on a customer or a supplier now stop their SLA clock automatically, and the time on hold is given back as working time when work resumes. Reopened tickets reopen their resolution target, and the countdown freezes while a ticket is on hold.

1 October 2026·The Plenix Team

Plenix 2026.10.2 — Account managers, automatic ticket requesters and clearer SLAs

Give every client a named account manager and see each person's book of clients. Tickets from email, the portal, the device agent and the chatbot now add their requester and CRM contact automatically. SLA timers on business-hours policies are easier to read, and security alert routing is easier to set up.