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22 October 2026·The Plenix Teamrelease-notesticketingservice-desk
Plenix 2026.10.67 — Side conversations and ticket reminders
Email a supplier or another team straight from a ticket without the customer seeing it. Replies thread back onto the ticket, the ticket can wait for their answer and pick up where it left off, and private reminders bring a ticket back to you at the time you pick or sooner when someone replies.