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20 October 2026·The Plenix Teamrelease-notesticketingservice-desk
Plenix 2026.10.56 — Service desk: problems, changes with CAB approval, a service catalogue and automatic ticket routing
Ticketing grows into a full service desk. Find and fix the cause behind repeated tickets with problem management and known errors, plan changes with risk ratings, CAB approval, a change calendar and freeze windows, publish a service catalogue your staff and clients can order from, and let routing rules assign new tickets by rota, workload or skill.