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20 October 2026·The Plenix Teamrelease-notesinboxemail
Plenix 2026.10.55 — Conversation inbox: email, website chat and text messages in one queue
The new Inbox puts every customer conversation — email, the chat widget on your website and SMS — into one shared queue. Assign and route conversations to teams, reply on the original channel, leave internal notes with @mentions, use saved replies, snooze, tag, turn conversations into tickets and see how quickly your team answers.