BLOG
News from the platform.
Product updates, engineering stories and where Plenix is heading — written by the team building it.
22 October 2026·The Plenix Teamrelease-notesticketingcsat
Plenix 2026.10.65 — Customer satisfaction surveys
Ask the people who raise tickets how you did. A short branded email goes out after a delay you choose, ratings from the client portal count too, every low score opens a follow-up and alerts the right people, and a new Satisfaction hub shows CSAT by engineer, queue and client.