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Team Chat & Connectors

Internal team chat, SMS notifications, and Slack/Microsoft 365 connectors — built in, not bolted on.

Channel-based team messaging alongside the ticketing inbox, outbound SMS for client and technician alerts, and native connectors to the tools your team already runs in — Slack and Microsoft 365.

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3
Sub-modules
3
Module integrations
16
Features

SUB-MODULES

Everything inside Team Chat & Connectors.

💬

Team Chat

Channel-based internal messaging, right next to the shared ticket inbox.

  • ✓Public & private channels
  • ✓Direct messages
  • ✓File sharing in-channel
  • ✓Message search
  • ✓@mentions with notification
  • ✓Channel membership management
🔌

Connectors

Native integrations to the collaboration tools your team already uses — no Zapier required.

  • ✓Slack: ticket & alert notifications to a channel
  • ✓Microsoft 365: calendar & mailbox sync
  • ✓HTTPS-pinned webhook delivery (no credential leakage)
  • ✓Per-connector enable/disable
  • ✓Connector activity log
📱

SMS Notifications (Business+)

Outbound SMS for appointment reminders, alerts, and client updates.

  • ✓SMS on ticket/alert triggers
  • ✓Appointment reminder SMS
  • ✓Two-way SMS reply capture
  • ✓Delivery status tracking
  • ✓Per-tenant sender configuration

MODULE CONNECTIONS

How Team Chat & Connectors connects
to the rest of the platform.

Data flows between modules automatically — no manual exports, no copy-paste, no middleware.

💬Team Chat & Connectors
🎫
Ticketing← receives from

New ticket & SLA breach notifications

View module →
🖥️
Monitoring← receives from

Critical alerts posted to Slack channel

View module →
📅
Calendar↔ syncs with

Microsoft 365 calendar sync

View module →

Explore related modules

🎫Service Desk & TicketingSLA-driven tickets that resolve faster and bill automatically.STARTER →🖥️Device Monitoring & RMMReal-time visibility across every device you manage — alerts, patches, remote access.ENTERPRISE →📅Calendar & SchedulingOne shared team calendar — leave, jobs, milestones, and meetings from every module.STARTER →
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