โ† All modulesยทENTERPRISE PLAN

Team Comms: Chat, Calls & MeetingsTeam Chat, Calls & Meetings

Chat, voice and video calls, and scheduled meetings with guests โ€” inside the platform your team already works in.

A realtime comms hub for Enterprise: direct and group messages, channels with @mentions, 1:1 and group video calls with screen share, and scheduled meetings with guest links, a lobby, recording, shared notes and an AI summary. Messages can link tickets, deals and devices, so the conversation sits next to the work. Slack/Microsoft 365 connectors and SMS stay available on lower plans.

5
Sub-modules
3
Module integrations
30
Features

SUB-MODULES

Everything inside Team Comms: Chat, Calls & Meetings.

๐Ÿ’ฌ

Team Messages

Realtime direct messages, group chats and channels, live across every open tab.

  • โœ“Direct and group messages
  • โœ“Public & private channels with colours
  • โœ“@mentions, replies in threads and reactions
  • โœ“Typing indicators, read receipts and presence
  • โœ“Full emoji, GIFs and memes
  • โœ“Record links to tickets, deals and devices
  • โœ“Pop-out chat window
๐Ÿ“น

Voice & Video Calls

Call anyone or any conversation in one click, without leaving Plenix.

  • โœ“1:1 and group calls (up to 8 people)
  • โœ“Screen sharing
  • โœ“Audio-only mode
  • โœ“In-call chat saved with the conversation
  • โœ“Host controls: mute all, remove, end for everyone
๐Ÿ“…

Meetings & Guests

Schedule meetings, invite colleagues and outside guests, and keep everything that happened.

  • โœ“Meet now or schedule with agenda
  • โœ“Guest join links (no account needed)
  • โœ“Lobby with admit / deny
  • โœ“Browser recording with REC badge
  • โœ“Shared live notes
  • โœ“AI summary: decisions and action items
  • โœ“Attendance report
  • โœ“Calendar entries and email invitations
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Connectors (Professional+)

Native integrations to the collaboration tools your team already uses โ€” no Zapier required.

  • โœ“Slack: ticket & alert notifications to a channel
  • โœ“Microsoft 365: calendar & mailbox sync
  • โœ“HTTPS-pinned webhook delivery (no credential leakage)
  • โœ“Per-connector enable/disable
  • โœ“Connector activity log
๐Ÿ“ฑ

SMS Notifications (Business+)

Outbound SMS for appointment reminders, alerts, and client updates.

  • โœ“SMS on ticket/alert triggers
  • โœ“Appointment reminder SMS
  • โœ“Two-way SMS reply capture
  • โœ“Delivery status tracking
  • โœ“Per-tenant sender configuration

MODULE CONNECTIONS

How Team Comms: Chat, Calls & Meetings connects
to the rest of the platform.

Data flows between modules automatically โ€” no manual exports, no copy-paste, no middleware.

๐Ÿ’ฌTeam Comms: Chat, Calls & Meetings

QUESTIONS

Team Comms: Chat, Calls & Meetings, answered.

What is Plenix Cloud Team Comms: Chat, Calls & Meetings?

A realtime comms hub for Enterprise: direct and group messages, channels with @mentions, 1:1 and group video calls with screen share, and scheduled meetings with guest links, a lobby, recording, shared notes and an AI summary. Messages can link tickets, deals and devices, so the conversation sits next to the work. Slack/Microsoft 365 connectors and SMS stay available on lower plans.

What does Team Comms: Chat, Calls & Meetings include?

Team Comms: Chat, Calls & Meetings covers Team Messages, Voice & Video Calls, Meetings & Guests, Connectors (Professional+), SMS Notifications (Business+). Realtime direct messages, group chats and channels, live across every open tab.

Which Plenix Cloud plan includes Team Comms: Chat, Calls & Meetings?

Team Comms: Chat, Calls & Meetings is included in the Enterprise plan. Every plan starts with a 30-day free trial. See the pricing page for current prices.

Does Team Comms: Chat, Calls & Meetings work with the rest of the business?

Yes. Team Comms: Chat, Calls & Meetings runs on the same database as every other Plenix Cloud module, so it shares records with Ticketing, Monitoring, Calendar without exports, imports or third-party connectors.

WHO USES TEAM COMMS: CHAT, CALLS & MEETINGS

Team Chat, Calls & Meetings โ€” Team Comms: Chat, Calls & Meetings | Plenix Cloud